Contact Us

You can contact us through the live chat on our site, available 24/7, or by e-mail at support@casinodeloro-uk.com. Live chat is suitable for quick questions, while e-mail is useful when you need to provide more information or explain an issue in detail.

Please contact us from the e-mail address connected with your account where possible. This helps us protect your information and complete the necessary account checks before discussing account-specific details.

Including clear information in your first message can help us identify the issue and respond more quickly. Please do not send your password or other sensitive security information.

• Your Deloro Casino username.
• The game, payment or transaction concerned.
• The date and time when the issue happened.
• A short description of what happened and what you need us to do.

Our support team can help with the following subjects:

• Account access, account details and verification.
• Deposits, withdrawals and payment queries.
• Bonus terms, eligibility and account promotions.
• Technical issues affecting games, the site or your account.

If you wish to make a complaint, e-mail support@casinodeloro-uk.com and put Complaint in the subject line. Please describe the issue clearly and include your username, the relevant game or transaction, and the time it occurred where applicable.

We acknowledge your complaint and look into the information provided. Once it has been checked, we reply with the outcome and any further information relevant to your complaint. If we need more details, we may ask you to provide them before we can complete our response.